Important: Please take a moment to read the rest of this page and consult the available information on our website before filing a support request -- doing so will get you an answer sooner and let us spend more time developing great software. If you submit a request which is answered in the FAQs or on this page, you may not receive a response.
The link to the support request form is at the bottom of this page.
Mac OS 10.4 (Tiger) compatibility
The current release of our 802.11b wireless driver (v1.0.3) is NOT compatible with Tiger. We have posted version (v1.0.4) which is compatible with Tiger.
You can download it here:IOXperts Wireless Drivers.
Please note that 1.0.4 is NOT compatible with OS versions prior to 10.4 (use 1.0.3 instead)
Version 1.1 of our Webcam Driver for Mac OS X is compatible with Tiger. It replaces the Mac OS X versions of our USB and FireWire webcam drivers.
You can download it here:IOXperts Webcam Drivers
Version 1.0.3 of our USB Still Camera Driver is already compatible with Tiger.
You can download it here:IOXperts Still Drivers
We have released version 1.1 of our Webcam Driver for Mac OS X -- this will replace the Mac OS X versions of our USB and Firewire webcam drivers.
If you are having issues with either of these products, please upgrade to version 1.1, available from the product page. (Even if you aren't having problems, we'd appreciate it you would upgrade and report any problems)
Specifically, if you have a Logitech QuickCam Zoom that doesn't appear to be supported, downloading the beta will solve your problem. (Logitech changed the prodict ID of the camera to one the old driver doesn't recognize)
Also, beta versions 1.1b48-1.1b50 have a bug that causes the driver to revert to demo mode (serial numbers aren't read correctly), upgrading to 1.1 will fix this.
Version 1.1 also addresses a preferences management problem in prior versions. If you are having problems with multiple Fireware cameras appearing, please update to this version.
It may also be helpful to delete the file: /Library/Preferences/com.ioxperts.devicemonitor.plist and reboot.
Answers to frequently asked questions can be found here:
If your question isn't answered by the FAQ's, please see the Wiki.
We are working on populating the Wiki with additional support information --
please bear with us as we do this.
Lost serial numbers
All your IOXperts serial numbers are kept in the directory: /Library/Application Support/IOXperts/Device Keys
The files are plain text -- you may open them with any text editor to recover your serial numbers.
If you are planning to re-install your system software of and don't want to have to re-enter your serial numbers, you can save/restore this directory and re-install your drivers.
If you purchased one of our products through eSellerate, you can have your serial number e-mailed to you immediately from the eSellerate web site at: eSellerate Support
If your email (or postal) address has changed since you purchased one of our drivers via eSellerate,
Serial number doesn't work
All IOXperts are tied to your hardware -- either the device, if it has a machine-readable serial number (wireless cards, FireWire devices, some USB caneras), or your computer (MAC adddress of the built-in Ethernet port).
The reason for this is so we don't have to deal with serial numbers posted to the internet -- if you want to use your driver on a second computer or your hardware breaks, we'll be glad to give you a new one. (Within reason)
If you need a new serial number, please fill in the form at:
What we are looking for is:
Using the web form will get you much faster response than contacting us directly as it compiles all the information necessary to get you a new serial number.
NOTE: There was a bug in older versions of our wireless driver where, if you registered the driver while logged in as a non-admin user, the device keys file would be created under your home directory (~/Library/Application Support/...) -- if you're familiar with the unix command line, you can just move it to /Library -- otherwise, delete ~/Library/Application Support/IOXperts/, log in as an admin user and reinstall the driver.
It has also been reported that in cases where a newly registered serial number does not appear to "stick", restarting the computer solves the problem.
Beta versions 1.1b48-1.1b50 of our video drivers have a bug that causes the driver to revert to demo mode (serial numbers aren't read correctly), upgrading to 1.1b51 or newer will fix this. (see above)
You may file bugs against any of our products and receive e-mail updates by filing a support request. Be sure to choose the "Bug Report" project from the project menu. This is the best way to make sure your problem is addressed.
When you receive the tracking ticket from the support system, be sure to give us as much detail in your reply as possible. If a program using an IOXperts driver crashed, the crashlog will be most appreciated. Screen shots showing the problematic behavior may also be helpful.
New Hardware Support
If you wish to request support for a new piece of hardware, please use the support request form and choose the "New Device Support" project. We do keep track of these requests, as they help us to choose which drivers to work on next. Any information you can give us about the hardware is appreciated.
Please file a support request.
|Copyright © 2002-2006 IOXperts. All rights reserved.|