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| FAQs | |
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ABOUT INSTALLATION AND REGISTRATION
Does the Mac OS X version work with 10.4 (Tiger) ? Yes, indeed. You will need to download and install version 1.0.4b1 for Tiger. Otherwise, clear sailing. Some changes to kernel APIs were made between 10.3 and 10.4. Does the Mac OS X version work with 10.3 (Panther) ? Yes, indeed. You may find you need to reinstall our driver after upgrading. Otherwise, clear sailing. Is ther a version for Mac OS 8-9 ? Yes, indeed. It's available on the download page. I'm having trouble with a demo version. Will registering fix it? No! Demo versions are fully functional except for the time limit. We want you to be sure the driver is working well for you before you register. So, if you have trouble, read through the FAQs and then file a support request if you don't find what you need. The importance of updating your firmware This goes for your card and base station. The more up to date you are, the better performance you're likely to see all around. We've seen updates to firmware solve numerous problems that seemed driver-related, such as network scanning problems, or losing the network after waking up from sleep (the laptop, not you). Firmware updates come from the hardware manufacturers, and you will need to run them on a PC laptop. Setting up WEP encryption properly can be tricky, as the settings on the card and base station must match exactly. Here are some of the things that often go wrong: Mismatched authentication methods -- WEP defines two authentication methods: "open system" and "shared secret." To establish a connection, the card and base station have to agree on which one to use. Normally, both are set to "auto" and everything works. But some base stations disable "open system" while certain cards (especially with older firmware) don't understand "shared secret." Thus, no communication. In these cases, the solution is to enable "open system" on the base station or update the card's firmware. Mismatched keys -- WEP keys can be long and difficult to type in correctly. This is one reason we don't obscure the characters while you're typing in a new key. We also support all of the various key formats that different base station vendors use. Make sure you've selected the right type of key, and that the key value is typed in exactly as it is for the base station. For AirPort passwords and ASCII keys, capitalization and spacing must match. For hex keys, all of the hex digits must be present. For all keys, the length of the key must also match. WEP keys come in two lengths: 40-bit and 104-bit, usually described on the packaging as 64-bit and 128-bit. And here's a handy guide to key lengths and corresponding encryption settings: 5 characters --> 64-bit ASCII password Multiple keys -- Most base stations are configured with a single encryption key, but some are set up to use multiple keys at the same time. If you are using one of these, you need to enter all four keys in the same order as they have been entered on the base station and select which key your card should use when it transmits network data. Do you support 40-bit or 104-bit encryption? Yes. Those are just the more technically accurate terms for 64-bit and 128-bit encryption. We bowed to the prevailing marketing lingo. Can I turn off my wireless card to save battery power? You can use the PC Card system menu provided by Apple in Mac OS X. But once you choose Power Off, you will have to remove the card and reinsert it to power it back on. Why isn't the driver working on my old PowerBook? The IOXperts driver currently requires PC Card Manager 3.0, which is included in the following PowerBook models:
PC Card Manager is not a file on the disk and cannot be updated. Does the IOXperts driver support AppleTalk? Our driver supports AppleTalk when used with a base station that also supports AppleTalk. Remember to turn AppleTalk on for the card in Network System Preferences. As many of you know, the new 802.11g wireless standard is much faster than 802.11b, and we're definitely interested in supporting it. The best way to stay informed is to join our product announcement mailing list. For those of you who are trying to use an 802.11b-only card with a dual-mode (b&g) base station such as the AirPort Extreme, it's very important to have the most up-to-date firmware on the card, since older firmware will not recognize the newfangled base station. Why can't I find the dial-up and print features on my AirPort? For now, our driver supports network traffic only, even though your AirPort may have extra features such as a USB port/quasi-print server and modem. We may add support for Apple's special features in future versions, and if we do, we'll announce it first on our wireless-beta mailing list. Why does my connection hang when I transfer large volumes (approx. 7MB and greater)? This was a bug in beta versions of the driver. The current release of the driver no longer has this problem. We encourage you to update frequently and to join wireless-beta mailing lists to get notice of enhancements and bug fixes. I'm having trouble connecting to the internet using the IOXperts driver. Unfortunately, three things need to be right before you can use our driver to connect to the internet. First, our driver must recognize your card. Next, your wireless router must be correctly configured correctly to talk to the internet. And finally, the network settings and IOXperts driver settings must be configured. It's best to solve these problems in the following order. First, make sure that the IOXperts driver supports your wireless card. Next, make sure that you can use your wireless router to connect to the internet using a wired connection. Then, make sure that another computer can connect wirelessly to the internet. If either of these are problems, you will need to adjust the configuration of your router. Finally, you will need to make sure that the network settings and IOXperts 802.11 driver settings are correct. IOXperts provides technical support for its driver and settings, and not for configuring your wireless router.
Click here for the current list of supported wireless networking cards.
ABOUT INSTALLATION AND REGISTRATION I bought a new card and my serial number doesn't work. Our serial numbers are tied to a specific card, which means you can use that card with our driver on as many machines as you like. If you use more than one card, you'll need a license for each one. Can I use the same license for Mac OS 9 and Mac OS X? Yes. Once you register the driver for your card with either version, you can use the same serial number to unlock the other version on the same card. How do I find the UniqueID of my card? If you have the OS 9 driver:Select the Get Info menu in the Control Panel for the MAC Address field. If you have the OS X driver: The MAC Address appears in the Diagnostics Pane. If you have the OS 9 driver: Remove the following files: System Folder:Extensions:IOXperts 802.11b Driver If you have the OS X driver: A beta version of our Uninstaller is available at the following locations: IOXperts Uninstaller 1.0b3 (HTTP, fastest) IOXperts Uninstaller 1.0b3 (FTP) Please report any problems you find. |
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